May 30, 2025 | 25 in 25, News and insight
As we celebrate 25 incredible years of ResoLex, we’re shining a spotlight on some of people who make it all possible — our Associates.
We asked a few of them to share why they choose to be part of the ResoLex team, and their reflections have been nothing short of inspiring. Here’s what Russell Poynter-Brown had to say:
“I was delighted when Ed and Tony asked if I’d come and work with them on a high-profile, complex and multi-stakeholder programme, especially as a key workstream centres on collaborative working.
In all honesty, I’d almost given up on the construction and infrastructure sectors, as it is so rare to find clients, consultants and other advisers who fundamentally understand what it takes to work in a truly collaborative environment.
ResoLex is refreshingly different. It uses its 25 years of expertise and insights to constructively challenge clients and then work with them to think laterally, suspend judgement, and then co-create programme-specific practicable, long-term value-added solutions, with measurable programmatic benefits.
The ResoLex team is a constant source of creative ideas and solutions. I‘ve never felt freer to work in a psychologically safe environment, where I can test my thoughts or ask for comments and opinions without feeling that I’m being judged or fearing that the Team already has a ‘stock’ answer that I’d be forced to adopt.
Highly complex programmes invariably have their challenges which can often adversely affect working relationships. However, ResoLex has a fundamental understanding of how people work in teams, in particular the interaction between people, processes and the environment within which team personnel work. I’ve been fortunate to be able to tap into this knowledge bank and adapt several ‘in-house ‘ models for our programme client’s benefit, enhancing its ability to work in a more collaborative way.”
Stay tuned on LinkedIn throughout our birthday celebrations as we continue to showcase some of the voices behind ResoLex — the people driving impact and making a real difference every day.
May 8, 2025 | 25 in 25
In 2000, we embarked on a pioneering project with the State of Jersey on the construction of their £15m Alpha Taxiway at Jersey Airport. This initiative marked the first commercial use of a dispute resolution service known as Contracted Mediation – a proactive approach designed to operationalise dispute escalation protocols and enable the swift resolution of issues before they escalated into entrenched disputes.
Midway through the project, a significant disruption occurred in the finish of the taxiway. Under normal circumstances, this could have triggered a prolonged and costly dispute between the airport and the main contractor. However, thanks to the pre-agreed Contracted Mediation process, a panel of independent mediators from ResoLex were rapidly deployed. Over the course of a two-day partnering workshop, they facilitated a deep dive into the problem, working with both parties to seek a constructive path forward.
Crucially, the ResoLex panel approached the issue from a needs-based perspective rather than a rights-based one. Rather than focusing solely on contractual entitlements, they explored what each party needed in order to move forward productively. By mapping out several possible scenarios and outcomes, the panel helped the team realise that continuing a dispute would only divert valuable time and resources. Instead, both parties agreed to prioritise resolution and recommit to the successful delivery of the project.
Following the intervention, both the client and contractor reported that the process had been transformational. They described a sense of relief, a renewed focus on shared goals, and a shift in project culture – resulting in what we would now term a ‘collaborative relationship’. The project team realigned around the question: What does each party need to be successful, and how can we support that?
As a result, the Alpha Taxiway project was completed on time and under budget, despite the challenges encountered mid-project.
Key Takeaway
This experience demonstrated that performance improvement through collaboration requires more than good intentions – it depends on creating a project culture that values needs as well as rights. Contracted Mediation proved to be an effective tool in fostering that culture, turning a potentially confrontational situation into a collaborative success story.
We were gobsmacked and amazed at how quickly and simply ResoLex helped us all reach a satisfactory agreement. – Client representative
Feb 26, 2025 | 25 in 25, News and insight
To celebrate our 25th birthday, we went fishing about in the ResoLex archives, and look at what we found! This is the very first article written about ResoLex back in the year 2000. It talks about the messy and costly disputes and conflicts that plague the engineering and construction industries, and introduces ResoLex as a positive and proactive partner that can help prevent differences from becoming disputes.
25 years on, and that remains our mission, and the facts and figures tell us it is more important than ever. Have a read through the article and our modern day insights, and tell us about the change you’ve seen over the years.
Click here to open the original article from 2000.
Jan 31, 2025 | 25 in 25
2025 is an important year for ResoLex as it marks our quarter of a century.
ResoLex was founded in the year 2000 with what we now realise was a very forward-thinking approach to supporting project success.
The idea that purely transactional behaviour on a project does not lead to the most successful outcomes was, and remains, at the heart of what Resolex stands for. We have been pushing for the creation of collaborative delivery environments on complex projects for 25 years, but when we began, we were, if not lone voices, part of a very small group indeed.
Thankfully, since then there has been a movement towards more collaborative delivery and commercial models in complex projects, and we are proud to have played a part in driving this change. 🤝
We will be celebrating our 25th birthday in a multitude of ways this year, so watch this space! 💫
